Why should I shop here?

SM REBOOTED is the dedicated marketplace for buying and selling Steve Madden products you love over and over again. We’ve created this community experience for finding and purchasing our pre-loved items.

What can I find in Steve Madden’s SM REBOOTED Collection?

You will find real Steve Madden customers selling their pre-loved shoes. These Pre-loved Steve Madden pieces will ship directly to you from another Steve Madden customer upon purchase.

How do I pay for a SM REBOOTED item?

You will pay via our secure checkout in the same way as with any Steve Madden order.  Simply "Add to Cart" and proceed through the checkout as usual. At this time, you will not be able to checkout with both new and SM REBOOTED items.

How long does shipping take?

We ask our sellers to fulfill your order within 3 business days. The item will ship with a tracking number, and typically arrives within 3-5 days of being shipped. 

Can I return my SM REBOOTED purchase?

All pre-loved purchases are final unless the item is not in the condition described by the seller. If that situation occurs, you can open a dispute once the item has been delivered to you. If we confirm the dispute, we will issue a refund and ask that you please return the item. If you have any questions or concerns, we are always available to help at [email protected]. 

What should I do when I receive my order?

Once your order has been delivered you will receive an email to confirm and rate the product. Let us know if your item is up to the standards you expected! If yes, feel free to give your seller a great rating. If not, let us know within three days through the form. One of our customer service representatives is here to take care of you! 

Can I buy an item if I don't live in the United States?

Not yet! The SM REBOOTED service, powered by Recurate, is not currently available to buyers anywhere outside of the US. We are unable to fulfill international shipping orders at this time