Manage your orders

Track

Get more information

See all
Orders

Expedited orders must be placed by 1PM ET to ship the same day.

12 articles
Billing & Shipping

Check out more details about our Billing and Shipping procedures.

11 articles
SM PASS Program

Members get exclusive offers, rewards and even early access to new products.

18 articles
Returns

Returns have never been easier! Check it out!

8 articles
Retail Store Purchases

Bought something from a store? Check here for details.

3 articles
Gift Cards

The Steve Madden Gift Card is always the perfect gift. Gift cards may be purchased and used at our Steve Madden retail stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations)

4 articles
Privacy and tech support

We respect your privacy and are committed to taking reasonable steps towards protecting your privacy online and managing your information responsibly.

4 articles
Promo Terms & Conditions

Find out more about our current promotions

2 articles
Join SM Squad

Rock your favorite styles and looks on TikTok, Instagram and YouTube.

7 articles

Contact Us

  • Chat
    We're available on chat 7 days a week, 9am to 10pm ET.
    • Email
      Contact us at:
    • Call
      You can call us 7 days a week, 9am to 10pm ET.
      • +1 888 762 3336