What are the program tiers and how do I change tiers?
SM PASS is a four tiered program for members. The more stars you earn will upgrade your tier status. SM INSIDER is Tier 1 and is for any member with 0-200 stars. SM VIP is Tier 2 and is for members with 201-599 stars. SM SUPERSTAR is Tier 3 and is for members with 600-1,999 stars. SM ICON is for members with 2,000 or more stars.