Billing & Shipping
Check out more details about our Billing and Shipping procedures.
What forms of payment are accepted for online purchases, and when am I billed?
We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, PayPal, Apple Pay, Shop Pay, Amazon Pay and Cash App Pay. We also offer AfterPay, Klarna and Shop Pay Installments which are installment payment plan options. We do an authoriz
What are AfterPay, Klarna and ShopPay Installments?
AfterPay, Klarna and ShopPay Installments are services that allow you to pay for your order with 4 equal payments made every 2 weeks, interest free. To use Afterpay, Klarna or ShopPay Installments simply shop as usual and proceed to checkout and then
What shipping options are available in the continental USA?
Orders in the continental USA ship via FedEx ground unless Two Day or Next Day shipping options were chosen at checkout for an additional fee. SM PASS INSIDER accounts receive Free Standard Shipping for orders over $50, while SM PASS VIPs receive Fre
What are the shipping fees?
Shipping within the continental USA is a flat fee of $8.95 per order. Express shipping options is available only in the continental USA - Two Day delivery at $18 per order or Next Day for $30 per order. Express Shipping orders must be placed by 1:00p
When will my order be delivered?
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. Most orders are shipped within 2 business days after they are placed. We use FedEx for all orders in th
Can I ship an order to a P.O. box?
No, we cannot ship to P.O. Boxes. We ship everything via FedEx and need a street address for delivery.
What is Cash App Pay?
Cash App Pay is a fast and simple payment method that allows Cash App customers to pay for purchases either by scanning a simple QR code or by tapping Cash App Pay at checkout to be redirected to Cash App. Cash App Pay is only available when you shop
How do I use Cash App Pay online from my desktop?
1. Select Cash App Pay as your payment method during checkout. 2. Hold your mobile phone camera or Cash App’s QR scanner over the QR code generated on your desktop to scan it. 3. Follow the prompts on your mobile device to complete the transaction.
How do I use Cash App Pay online from my mobile device?
1. Select Cash App Pay as your payment method during checkout. 2. You will be redirected to Cash App. 3. Follow the prompts on your mobile device to complete the transaction.
How do I use Cash App Pay in stores?
Unfortunately, Cash App Pay is not yet available in Steve Madden stores.
Where do Cash App Pay funds come from?
Cash App Pay will first attempt to debit the customer’s stored balance. If the balance doesn’t cover the transaction total, 100% will be charged to a linked debit card.