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Billing & Shipping

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Check out more details about our Billing and Shipping procedures.


What forms of payment are accepted for online purchases, and when am I billed?

We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, PayPal, Apple Pay and ShopPay. We also offer AfterPay, Klarna and ShopPay Installments which are installment payment plan options. We do an authorization when the order is plac

What are AfterPay, Klarna and ShopPay Installments?

AfterPay, Klarna and ShopPay Installments are services that allow you to pay for your order with 4 equal payments made every 2 weeks, interest free. To use Afterpay, Klarna or ShopPay Installments simply shop as usual and proceed to checkout and then

Can Gift Cards be used on

No, Gift Cards can only be used at Steve Madden retail stores (excluding our Colorado, Utah and Savannah, GA stores).

Can Store Credits be used on

No, Store Credits cannot be used on or for phone orders. They may only be redeemed in Steve Madden Stores. Please click here to find the store nearest you.

Why do I have to pay sales tax on my order?

We are required to charge sales tax in Arizona, California, Connecticut, District of Columbia, Florida, Georgia, Illinois, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Penn

What shipping options are available in the continental USA?

Orders in the continental USA ship via FedEx ground, OnTrac or Airterra unless Two Day or Next Day shipping options were chosen at checkout for an additional fee. SM PASS INSIDER accounts receive Free Standard Shipping while SM Pass VIP, SUPERSTAR an

What are the shipping fees?

Shipping within the continental USA is a flat fee of $8.95 per order. Express shipping options are available only in the continental USA for Two Day delivery at $18 per order or Next Day for $30 per order. Express Shipping orders must be placed by 1:

When will my order be delivered?

We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. Most orders are shipped the next business day after they are placed. We use FedEx/OnTrac/Airterra for a

Can I ship an order to a P.O. box?

No, we cannot ship to P.O. Boxes. We ship everything via FedEx/OnTrac/Airterra and need a street address for delivery.

Can I ship an order to a foreign country?

We offer shipping to Puerto Rico, US Virgin Islands, Guam and Military bases. Your order will ship via FedEx from our facilities to our international shipping station in Connecticut where the merchandise will be inspected and then reshipped out of th

Can I ship an order to multiple addresses?

At this time we can only have one shipping address per order. However, you may place multiple orders.