Buy with Prime

What is Buy with Prime and how does it work?

Buy with Prime allows millions of US-based Amazon Prime members to shop directly from participating online stores with the trusted experience that you expect from Amazon —including fast, free delivery, a seamless checkout, and easy returns. When you

How do I make a purchase using my Prime shopping benefits on Steve Madden?

When you decide to purchase a product offering Buy with Prime on Steve Madden, you’re prompted to sign in to your Amazon account. After your Prime membership is verified, your order is processed using your preferred payment and shipping information s

Is this really the same delivery experience I’m familiar with as a Prime member?

Buy with Prime offers the fast, free delivery and free returns on eligible products easy, and a seamless checkout that Prime members love.

Where can I check the status of my order?

There are two ways to check your Buy with Prime order status. You can check the order status in your Amazon account on the Your Orders page under the Buy with Prime Orders tab, which is viewable in your account on desktop or in the mobile app. You ca

Who do I contact for questions about or issues with my Buy with Prime order?

If you have questions or experience an issue with your Buy with Prime order, contact us at [email protected]. You’ll also receive an order confirmation with a link to see your order status and how to contact us. Learn more

How do I cancel a Buy with Prime order?

After you place an order using Buy with Prime, you can initiate an order cancellation from the order detail page if it hasn't already shipped. The link to the order detail page is included in your order confirmation email.

When do I receive a refund for a cancelled order?

If the cancellation is successful, you can expect to receive your refund within 3-5 business days after the cancellation is confirmed.

How do I start a return for a for a Buy with Prime order?

To start a return for an eligible product purchases using Buy with Prime, click on the link in your order confirmation email or from your Amazon account on the Your Orders page under the Buy with Prime Orders tab. You can initiate the return process

When do I receive a refund for a returned item?

For eligible items, a refund is processed when the item is dropped off at the location that you selected when initiating your return. Otherwise, the refund is processed when the item is received and reviewed at the Amazon fulfilment center. It can ta

Can I use Amazon Gift Cards, Amazon promotional discounts, or Steve Madden loyalty points when I check out using Buy with Prime?

No, Amazon.com Gift Cards and promotional discounts or loyalty points offered by Steve Madden can’t be used as a payment method to place an order using Buy with Prime. Amazon.com Gift Cards can only be used to purchase eligible goods and services on

What forms of payment are accepted when I check out using Buy with Prime?

Shopify Payments processes payments for Buy with Prime orders. However, you still use your Amazon Pay account, so that Amazon can verify your Prime member status and you can use the shipping and payment information stored in your Amazon account.

Can I set up a subscription using Buy with Prime?

No, Buy with Prime doesn’t support subscriptions.

What happens if my order is late?

Most Buy with Prime orders arrive on time, but orders can sometimes show up after the estimated delivery date. Possible reasons for late delivery include:. • Incorrect address. • Missing apartment, building, floor, or unit number. • Severe w