Orders
Expedited orders must be placed by 1PM ET to ship the same day.
How can I find my order number?
Once you placed your order you will receive an order confirmation email which will provide your order number. It starts with SMUS# followed by numbers. By using this link you can further track you order. Just login with the email address used when ma
How will I know if my order is confirmed?
You will receive an order confirmation via email. By using this link you can further track you order. Just login with the email address used when making your purchase.
Can I make changes or cancel my online order?
Once an order begins processing no changes can be made. But we can cancel and replace the order if you contact us within 20 minutes of placing your order. If that's the case, please contact us immediately via Chat or by calling 888-762-3336. Most ord
When is my order shipped?
Most orders are shipped within 2 business days after they are placed. We use FedEx for all standard shipping orders in the continental US. Orders arrive within 3-7 business days unless Two Day or Next Day shipping options were chosen at checkout. Ord
How can I track the status of my order?
Please use this link to track you order. Just login with the email address used when making your purchase. As an alternative option, if you have an account with us, please Sign In and go to "My Orders". Click "View Order" under Order Detail & Trackin
What if I place an order and Steve Madden doesn't have the item in stock?
If we are unable to fill your order you will be notified via email. If your credit card/PayPal account or Cash App was charged, you will be refunded. If you paid using AfterPay/Klarna/Shop Pay Installments your account will be refunded. There is a sm
What is a Pre Order item? What if I want to cancel a Pre Order?
A pre-order item is one that you are ordering before we have it in inventory. Preorders are usually charged on the 6th day since the order was placed. You may cancel a pre-order item up until the time your order has begun processing and is ready for
I placed an order with AfterPay/Klarna/ShopPay for a pre order/back order item. How will I be refunded it I want to cancel that order?
If you cancel the order, AfterPay/Klarna/ShopPay will be notified and any upcoming installments will be cancelled/adjusted and all payments made up until that point will be refunded.
What is the difference between a Pre Order and a Back Order?
A pre-order is an item sold for the first time on our website. Be among the first to wear these hot new styles! Orders will ship on or about the date mentioned on the product page. A back order is a product which we currently don't have in stock but
I placed an order with AfterPay/Klarna/ShopPay for a pre order/back order item. Will I start paying my installments once the pre order/back order item is shipped?
AfterPay/Klarna/ShopPay will start processing the installments as soon as the order is placed.