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Orders

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Expedited orders must be placed by 1PM ET to ship the same day.

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How will I know if my order is confirmed?

You will receive an order confirmation via email.

How can I find my order number?

Once you placed your order you will receive an order confirmation email which will provide your order number. It starts with SMUS# followed by numbers.

Can I make changes or cancel my online order?

Please contact us immediately via Live Chat or by calling 888-762-3336. If you contact us within 20 minutes of placing your order we can cancel and replace the order. However, once an order begins processing no changes can be made. Most orders (unles

Can I change the style, color or size after an order is placed?

We are unable to make any product changes to an existing order. Please contact us immediately via Live Chat or by calling 888-762-3336. If you contact us within 20 minutes of placing your order we can cancel and replace the order. However, once an or

When is my order shipped?

Most orders are shipped the next business day after they are placed. We use either FedEx, OnTrac or Airterra for all standard shipping orders in the continental US. Orders arrive within 3-7 business days unless Two Day or Next Day shipping options we

How can I track the status of my order?

If you have an account with us, please Sign In and go to "My Orders". Click "View Order" under Order Detail & Tracking. Next to the item(s) you will see the FedEx/OnTrac/Airterra tracking number. Click on it to see the status of your shipment.

What if I place an order and Steve Madden doesn't have the item in stock?

If we are unable to fill your order you will be notified via email. Your credit card/PayPal account will not be charged. If you paid using AfterPay/Klarna/Shopify Installments your account will be refunded. There is a small chance that certain preord

What is a Pre Order item? What if I want to cancel a Pre Order?

A Pre Order item is one that you are ordering before we have it in inventory. All preorders are charged on the 6th day since the order is placed. You may cancel a pre order item up until the time your order has begun processing. To cancel a preorder

I placed an order with AfterPay/Klarna/ShopPay for a pre order/back order item. How will I be refunded it I want to cancel that order?

If you cancel the order, AfterPay/Klarna/ShopPay will be notified and any upcoming installments will be cancelled/adjusted and all payments made up until that point will be refunded.

What is the difference between a Pre Order and a Back Order?

A preorder is an item sold for the first time on our website. Be among the first to wear these hot new styles! Orders will ship on or about the date mentioned on the product page. A backorder is a product which we currently don't have in stock but we

I placed an order with AfterPay/Klarna/ShopPay for a pre order/back order item. Will I start paying my installments once the pre order/back order item is shipped?

AfterPay/Klarna/ShopPay will start processing the installments as soon as the order is placed.

How can I find a STEVE MADDEN shoe I am looking for?

You may click the search bar in the upper right corner of every webpage and type in what you would like to find. You can use the search by a style name or category (Example: type "Pumps") and all the styles in that category will display. Then you can

Can Steve Madden Gift Cards be purchased and redeemed online?

Gift Cards may only be purchased and used to make purchases at a Steve Madden retail store (excluding our Colorado, Utah and Savannah, GA stores).