If your tracking number shows “delivered,” first check with household members or neighbors and look around your front door or mailbox. Please wait one day for possible carrier delays or mis-scans. If your package still hasn’t arrived and you have opted for Narvar Secure, you can file a claim through our online portal, and we’ll resolve it quickly for you. This must be filed no later than 9 months after the marked delivery date.

To file a claim, simply click here.