Narvar Secure

More info on Narvar Secure

What is Narvar Secure?

Narvar Secure is optional insurance for your online orders, covering loss, missing items, theft, or damage to your items. Simply add it to your cart at checkout to ensure your shipment is fully protected from the moment it leaves our warehouse until

My package is marked as “delivered,” but I have not received it. What should I do?

If your tracking number shows “delivered,” first check with household members or neighbors and look around your front door or mailbox. Please wait one day for possible carrier delays or mis-scans. If your package still hasn’t arrived and you have opt

My items were shipped but it has been 10 days since the last tracking event, what should I do?

First check with household members or neighbors and confirm items were not included in a different package if there were multiple shipments for the order. If you still can’t find the item and you have opted for Narvar Secure, submit a claim through o

My items are damaged. What should I do?

If you receive items that were damaged during shipment and you have opted for Narvar Secure, take clear photos of the damage and the packaging. Then, file a claim through our online portal and upload the images as requested. This must be filed no lat

Can I cancel Narvar Secure from my order?

Narvar Secure is non-refundable once the order has been placed.