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What is your policy on damaged items?Updated a year ago

If you receive damage or defective items, please notify us immediately via email, live chat or call 1-888-SMADDEN (888 762-3336) and we will send you a return label. As soon as the item is sent back a full refund will be issued.

If you prefer, you may return the item to a Steve Madden store (only stores in the USA excluding Colorado, Utah and Savannah, GA locations). Take the merchandise in its original packaging to the store. Make sure you have the order number or the email confirmation sent after an order is placed. Click here to find a store near you. Online returns to stores will be refunded to the original method of payment or as store credit.

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