SteveMadden.com Purchases

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What is SteveMadden.com's Return Policy?

We gladly accept returns of UNWORN merchandise within 30 days of delivery except clearance items, which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment. Do not send items back through ot

Can I return merchandise to a Steve Madden Store?

Yes, we accept returns for online purchases at Steve Madden stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations). We gladly accept returns of unworn merchandise within 30 days of delivery. This excludes clearance items

How do I get a return QR code?

You may obtain a return QR code by visiting our Returns Center or via phone, Live Chat or e-mail. The QR code will be generated at the end of the return process and will be sent to via e-mail. You may drop the package at a FedEx Office location. We g

What is the usual turnaround time for returns?

Once you have dropped off your return, it will be checked in and the refund will be processed. To prevent a delay in refund, returns must be shipped back within 7 days since the QR code was generated. Do not ship items back through any other means ot

How will I be refunded for my return if I paid with AfterPay, Klarna or ShopPay Installments?

Once your return has been processed, we will notify AfterPay/Klarna/ShopPay. AfterPay/Klarna/ShopPay will then refund you the installments paid up until that point and cancel or adjust the remaining payments. Please also see our Return Policy for mor

How can I return an item I purchased with Cash App Pay?

Cash App Pay returns follow our standard return policy. Cash App Pay transactions originating from the stored balance in the app will be refunded to the customer’s Cash App account balance. Cash App Pay transactions originating from a linked debit ca

Can I exchange an item for another size, style or color?

You can exchange your order by going in one of our Steve Madden Retail Stores (please click here to find the closest store to you). If you don't have a Steve Madden Store nearby, and you'd like to complete an exchange because your shoes don't fit, pl

What is your policy on damaged items?

If you receive damage or defective items, please notify us immediately via email, live chat or call 1-888-SMADDEN (888 762-3336) and we will send you a return QR code. As soon as the item is sent back a full refund will be issued.If you prefer, you m

How do I return an item I received as a gift?

If the item was purchased on SteveMadden.com you may contact our Customer Service department and they will issue a 'Gift Exchange' return authorization. Once the item is received back, a Promotional Code equal to the amount paid for the merchandise w