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Retail Store Purchases

Bought something from a store? Check here for details.

Retail Store Purchases

For assistance with any purchase made at a Steve Madden retail store, please return to the store where purchased for assistance. Please check our Store Locator. If you need assistance locating a specific item in a retail store you may contact custome

Steve Madden Purchases at other retailers

Steve Madden merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.

If a retail location did not assist you

If you have gone back to the Steve Madden store or other retail location where the purchase was originally made but still need further assistance please send us an email at [email protected].